Store Policy

Terms & Conditions

These Terms & Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions Jalia Designs Pet Boutique is an online store.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the "Place your order" button. After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. Please note that this information is an acknowledgement, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received. We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we, or our payment processing partner, may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable but exclude delivery charges (for details see 'Delivery' below). The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative item. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the cards listed below and on the payment page. Payment is deducted when we process your order. All multibuy promotions are subject to availability, where applicable the discount will be applied to the lowest priced item at the checkout.


Please see Shipping & Returns.

Shipping Fees and Surcharges

Please see Shipping & Returns.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please contact us using the contact us form.

Returns, Cancellations and Refunds

Please see Shipping & Returns.

This Website

 Jalia Designs Pet Boutique own the copyright, trademarks and all other intellectual property rights in all material and content on this website, you may not use, download, copy, publish, transmit or otherwise make available by any other means for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.


These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy & Cookie Policy. These terms and conditions only cover the Jalia Designs Pet Boutique  website. Any other websites to which you link from this site, or were linked to Jalia Designs Pet Boutique from, are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Privacy Policy

Privacy Policy

Maintaining your privacy is really important to us. You entrust us with your information, and
we take that responsibility seriously.

We may modify or update this Privacy Policy from time to time to reflect the changes in our
business and practices, and so you should review this page periodically. When we change
the policy in a material manner we will let you know and update the ‘last updated’ header as

This Privacy Policy was last amended on 27/05/2020

This policy was last updated on 25/05/2020 in line with GDPR requirements. It may be
updated in the future and we will post the new version here on our website. We will never
deviate from our overall philosophy of maintaining your privacy, though.

1. General Information

Jalia Designs Pet Boutique. We take security and privacy seriously. This Privacy
Policy explains how we collect, store and use personal data when you browse or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.

2. What information we collect about you

Your personal data

When we say your "personal data", we mean any information that identifies any person that
you provide to us.

Your "personal data"; may also be contained in information that we collect about you in
connection with your order or otherwise interact with us for example by electronic mail.

When it comes to your personal data, we comply with our obligations under the General
Data Protection Regulation and any other applicable data protection legislation from time to

Your personal data includes the information you provide, on the
website (including any forms you complete), or during an electronic mail enquiry about you.

Examples of this personal data include your name, your email address, address including
postcode which you provide to us when you set up an account and subsequently amend in
the My Account section when you go to checkout; and any correspondence when you
contact us.

We do not knowingly collect or solicit any personal data from anyone under the age of
sixteen or knowingly allow such persons to purchase goods from us. is
not directed at children under the age of sixteen. In the event that we learn that we have
collected personal data from a child under age sixteen without verification of parental
consent, we will delete that information as quickly as possible.

Information we collect - We collect information about your website usage, to improve our
service and to understand trends to enhance and customize our website. Some of this data
may be "personal data", where it identifies a person. Here's the information that we collect
and how we use it:

  • We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from Jalia Designs Pet Boutique to develop and improve our products and understand customer behaviour.

  • Jalia Designs Pet Boutique a does not store any credit card data. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • 3. How we use the information we collect

    We use your personal data for legitimate business reasons, for example email you when
    your order has been received. It will also enable us to contact you by email, post, SMS,
    social media or telephone where necessary concerning Jalia Designs Pet Boutique or an order you
    have placed; to record your personal preferences; to personalize our services to you (such
    as by pre-populating fields to make it easier for you to provide information when you return
    to the Jalia Designs Pet Boutique. It will also enable us to produce reports you request as part of the services we provide.

    Contacting you for Marketing Purposes - We may use your personal data to contact you
    by email,  post, SMS, social media and/or telephone to let you know about our other and/or third-party services, content, offers or product ranges which may be
    of interest to you. We will only use your data in this way where you have provided consent,
    we have legitimate business reasons for doing so, or where we are otherwise entitled by law
    to do so. If you would like us to stop providing you with such notifications, just contact us
    using the details in Section “How to Contact Us” at the end of this policy. Please note, this
    may take up to one working day to take effect. To stop receiving emails from Jalia Designs Pet Boutique itself, you should cancel your Jalia Designs Pet Boutique account or unsubscribe from our mailing list.

    Legal Requirements – We may use your personal data to comply with any legal obligations
    to which we are subject.

    4. Why do we use your personal data?

    We collect and use your personal data for a variety of reasons. We need some data to enter
    into and perform our contract with you. The lawful basis for processing your personal data is
    Consent as you have consented to provide your personal details to us to allow us to provide
    a service to you. If you fail to provide such data we will be unable to provide our service to

    Other information we collect because we have legitimate business interests, for example, in:

  • Fulfilling your order and providing updates on the order.

  • Understanding how our customers use our products, services and websites;

  • Understanding and responding to customer feedback;

  • Researching and analysing the services our customers want;

  • Improving our product and better understanding how our customers use it.

5. How we share information we collect

Except as described in this policy, Jalia Designs Pet Boutique does not divulge any personal
information gathered via its services to third parties.

We may share your personal data with third parties in certain circumstances:

  • We may disclose your data to any member of our group (which means our subsidiaries or our ultimate holding company);

  • in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);

  • if we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Jalia Designs Pet Boutique website users or relating to Jalia Designs Pet Boutique users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

We also utilize a number of carefully selected third parties to help provide our services to
you. Examples of these functions include website creation and hosting, email, providing
marketing assistance and data analysis, data management, handling credit card transactions
and providing customer service. In choosing to work with any such third parties, we will
always ensure that the security policies and confidentiality arrangements of those third
parties adhere to the same requirements we ourselves impose and expect, as a minimum.
No ownership rights to the data will be transferred to any third party.

Sub-processors we use:


Service Provided



eCommerce provider
for website design,
hosting and data

Google Mail


6. How long do we store your data for?

We only store your data for as long as necessary for the purposes of processing set out in
this policy.

Data Retention Policy


 What personal
information is kept?

How long is it kept for?

Order Data

Name, email, address

In line with GDPR Article 5 (e), this information will be stored for no longer than is necessary for the purposes for which it is being processed


Name, email, address

In line with GDPR Article 5 (e), this information will be stored for no longer than is necessary for the purposes for which it is being processed

My Account

Name, email, address

Active until user unsubscribes or
makes an individual request

Newsletter subscriptions

Email address

Active until user

7. How to access and control your information

You are free to change your personal details in the My Account section of your account at
any time, if you have set up an account with us.
You can also ask us for a copy of your personal data that we hold. We may ask for proof of
your identity before providing any information and reserve the right to refuse to provide
information requested if identity is not established. Please see “Your Individual Rights”
below. Generally, we will retain your personal data for a reasonable period, or for as long as
the law requires.

Your individual rights

7.1. Access to your personal data: You can ask us to confirm if we are processing your
personal data and you may request a copy of your personal data by contacting us.
See Section “How to Contact Us” at the end of this policy.

7.2. Right to change or withdraw your consent: Where you have given us consent to
make use of your personal data for any of the purposes outlined in this policy, you
may withdraw that consent at any time by contacting us using the details located at
Section “How to Contact Us” at the end of this policy. If you wish to change your
contact preferences or no longer wish to be contacted for marketing purposes, use
the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at
the end of this policy.

7.3. Right to Rectification: You may ask us to update out of date or inaccurate
information we hold about you. To do so, please log on to your Jalia Designs Pet Boutique
account and update your information or get in touch using the details at Section “How
to Contact Us” at the end of this policy.

7.4. Right to Erasure: In certain circumstances you may ask us to erase your Personal
Data. If you would like us to erase the personal data we hold about you, please get in
touch using the details at Section “How to Contact Us” at the end of this policy

7.5. Right to Data Portability: In certain circumstances you may ask us to provide you
with the personal data that we hold about you in a structured, commonly used,
machine readable form, or ask for us to send such personal data to another data

7.6. Right to object: In certain circumstances you may object to our processing of your
personal data. Please get in touch using the details at Section “How to Contact Us” at
the end of this policy.

7.7. Right to restrict processing: You can ask us to restrict the processing of personal
data we hold about you in certain circumstances. Please get in touch using the
details at Section “How to Contact Us” at the end of this policy.

7.8. Make a complaint: You may make a complaint about our data processing activities,
please contact us. See Section “How to Contact Us” at the end of this policy.

7.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this
privacy policy please contact us. See “How to Contact Us” at the end of this policy.

8. Data security

We take security and privacy seriously. We will endeavour to take all reasonable steps to
keep your personal data secure once it has been transferred to our systems. We adopt
appropriate, industry standard data collection, storage and processing practices and security
measures to protect against unauthorised access, alteration, disclosure or destruction. For
more information how we keep our online data safe.

9. How to Contact Us

If you have any queries relating to this Privacy Policy or Jalia Designs Pet Boutique’s use of your
personal or financial data, please contact